1. Acceptance of Terms

Welcome to Novax Thailand. These Terms of Service ("Terms") govern your use of our website and services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please cease using our services immediately.

2. User Account

2.1 Account Creation

To use certain services, you may need to create an account and provide accurate, complete, and up-to-date information. Providing false or inaccurate information may result in suspension or termination of your account.

2.2 Account Security

You are responsible for maintaining the confidentiality of your password and account. Notify us immediately of any unauthorized use of your account.

2.3 Account Usage

• You must be at least 20 years old
• Do not share or transfer your account to others
• You are responsible for all activities under your account

3. Products & Orders

3.1 Product Information

We strive to present accurate product information. However, we do not guarantee that information, images, or other content will be accurate, complete, or up-to-date.

3.2 Pricing

Prices shown are in Thai Baht and include VAT. We reserve the right to change prices at any time without prior notice.

3.3 Orders

• Your order constitutes an offer to purchase
• We reserve the right to refuse or cancel any order
• An order is complete when we send an order confirmation email

3.4 Availability

All products are subject to stock availability. If a product is unavailable, we will notify you and issue a full refund.

4. Payment

4.1 Payment Methods

We accept payments via:

• Credit/Debit Card (Visa, MasterCard)
• Bank Transfer
• PromptPay
• Cash on Delivery (where available)

4.2 Payment Security

All payments are processed through secure, encrypted channels. We do not store your card details on our servers.

4.3 Cancellation & Refunds

Please read Return & Exchange Policy for information about cancellations and refunds.

5. Shipping

Please read Shipping Policy for information about shipping and fees.

• We ship only to the address specified in your order
• Risk of loss or damage transfers to you upon delivery
• Inspect the products immediately upon receipt

6. Product Usage

6.1 Warnings

• Dietary supplements are not medicine and cannot cure diseases
• Individuals with chronic conditions should consult a doctor before use
• Pregnant or breastfeeding individuals should consult a doctor
• Keep out of reach of children

6.2 Warranty

We do not guarantee any outcomes from using our products. Products are FDA-compliant, but results may vary between individuals.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Novax Thailand and is protected by copyright laws.

You may not copy, modify, distribute, or use any content without our written permission.

8. Prohibited Activities

You agree not to:

• Use the website in illegal or inappropriate ways
• Attempt to access unauthorized areas of the website
• Interfere with or disrupt website operations
• Use others’ information without permission
• Transmit or distribute viruses or malicious code
• Collect data of other users

9. Limitation of Liability

To the maximum extent permitted by law, Novax Thailand is not liable for any damages arising from your use or inability to use our services.

Our total liability to you shall not exceed the amount you paid to us in the past 6 months.

10. Privacy

Use of your personal data is governed by our Privacy Policy . Please read to understand how we collect, use, and protect your data.

11. Changes to Terms

We reserve the right to amend these Terms at any time. Changes take effect immediately upon posting. Continued use after changes signifies acceptance of the new Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Thailand. Any disputes are subject to the exclusive jurisdiction of Thai courts.